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Refund Policy

Last updated: September 24, 2026

24-hour window

Ask within 24 hours of your first purchase.

100% refund

The full subscription price goes back to your card.

Email or live chat

Email [email protected] or start a chat on any page.

1. Overview

M Studio is operated by Mstudio AI Inc. ("we", "us"). We want you to try M Studio on real work before you commit to it. This Refund Policy explains when you can get your money back for a subscription or a top-up, and how to ask.

2. Subscription refunds

2.1 The 24-hour refund

You get a 100% refund of your first plan payment if:

  • You ask within 24 hours of that charge, and
  • This is your first refund request for M Studio.

You do not need to give a reason, and we do not deduct the pictures or video clips you made during those 24 hours.

If you start with a paid trial, the trial fee is not refunded. The 24 hours start when your first plan payment is charged, not when the trial starts.

2.2 After 24 hours

After the 24-hour window, we may offer a full or pro-rated refund, case by case, for:

  • Technical issues on our side that stopped you from using the service
  • Billing errors on our part
  • Significant service disruptions

2.3 Not refundable

Except as described in section 2.2, the following are not refundable:

  • Monthly renewals, and first payments more than 24 hours old
  • Trial fees
  • Top-ups spent on completed generations
  • Enterprise custom plans (covered by a separate agreement)

3. Top-ups

Top-ups are charged when you buy them and are spent per generation. Once a generation has completed, the amount it used is not refundable.

We make exceptions for:

  • Failed generations that were still charged
  • Duplicate charges caused by a technical error
  • Generations with significant quality issues (reviewed case by case)

4. How to ask for a refund

Steps

  1. Email [email protected] or start a live chat from any page.
  2. Include the email on your account and the plan you bought.
  3. For a refund after 24 hours, tell us what went wrong and add any screenshots or error messages.

We reply to refund requests within one business day.

5. Refund processing

  • We process approved refunds within 5–10 business days.
  • Refunds go back to the original payment method.
  • You get an email confirmation when we process the refund.
  • Your bank can take a further 3–5 days to show the money.

6. Cancellation and refund

Cancellation: You can cancel your subscription at any time from Settings → Billing. You keep access until the end of the period you have paid for. Cancellation alone does not refund the remaining days.

Refund: A refund returns your payment and ends your subscription at once. Your films stay in your account, but you cannot make new pictures or video clips until you subscribe again.

7. Disputes

If you disagree with our refund decision, you can:

  • Email us with more information and ask for a review
  • Start a live chat to talk it through
  • Dispute the charge with your payment provider (a chargeback can lead to account suspension)

8. Contact us

For refund requests or questions about this policy:

Mstudio AI Inc.

[email protected]